Welcome to ROOT OVERSEAS! By accessing and using our website (rootoverseas.com) and services, you agree to comply with the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree to these terms, you must refrain from using our website and services.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms apply to all users of our website, including those making bookings, browsing the website, or using any other services provided by ROOT OVERSEAS.
2. Services Provided
ROOT OVERSEAS is a travel agency offering a variety of travel-related services, including but not limited to:
- Flight bookings (domestic and international)
- Hotel reservations
- Visa assistance
- Customized travel packages
All services are subject to availability and may be governed by additional terms specific to each service.
3. User Responsibilities
As a user of our website and services, you agree to:
- Provide accurate and up-to-date information when creating an account, making bookings, or submitting inquiries.
- Ensure the confidentiality of your account details and be responsible for all activities carried out under your account.
- Refrain from using our services for any unlawful or fraudulent purposes.
- Comply with all applicable laws, regulations, and third-party terms (e.g., airline terms, visa requirements) when using our services.
4. Booking and Payment
- Accuracy of Information: All information provided by the user at the time of booking must be accurate. ROOT OVERSEAS is not responsible for any issues arising from incorrect information provided during the booking process.
- Payment Terms: Full payment or a specified deposit may be required at the time of booking. You agree to pay all charges and fees associated with your booking as outlined in the confirmation invoice.
- Changes and Cancellations: Changes or cancellations to bookings may be subject to additional fees, as determined by our suppliers (airlines, hotels, etc.). Refunds, if applicable, will be processed according to the cancellation policies of the specific service provider. ROOT OVERSEAS may charge an administrative fee for processing cancellations and changes.
5. Pricing
All prices listed on our website are subject to change without prior notice and may vary depending on availability, seasonal fluctuations, currency exchange rates, and changes in taxes or fees. Prices are confirmed at the time of booking, and no changes will be made unless you alter the booking details.
6. Travel Documents and Visas
It is the user’s responsibility to ensure that all travel documents, including passports, visas, and health certificates, are valid and up to date for the duration of the trip. ROOT OVERSEAS may assist in the visa application process, but we cannot guarantee visa approval. We are not liable for any delays, rejections, or consequences arising from visa-related issues.
7. Travel Insurance
ROOT OVERSEAS strongly recommends that all clients obtain comprehensive travel insurance to cover trip cancellations, medical expenses, lost luggage, and other unforeseen events. We are not responsible for any losses or damages that may occur as a result of the failure to obtain adequate travel insurance.
8. Limitation of Liability
ROOT OVERSEAS acts as an intermediary between clients and third-party service providers (airlines, hotels, tour operators, etc.). While we make every effort to ensure the quality of services, we are not responsible for any injuries, losses, damages, or inconveniences arising from:
- Service disruptions caused by third-party providers
- Delays, cancellations, or changes in itineraries
- Natural disasters, pandemics, strikes, or other force majeure events
- User negligence or failure to comply with applicable regulations
Our liability is limited to the total amount paid for the service in question.
9. Intellectual Property
All content on the ROOT OVERSEAS website, including logos, graphics, text, images, and software, is the property of ROOT OVERSEAS or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any part of the website for commercial purposes without our prior written consent.
10. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by ROOT OVERSEAS. We provide these links for your convenience only, and we are not responsible for the content or practices of these third-party websites. You access them at your own risk, and we encourage you to review their terms and privacy policies.
11. Termination of Service
We reserve the right to terminate or suspend access to our services at any time, without prior notice, for any reason, including but not limited to a breach of these Terms and Conditions. Upon termination, your right to use our services will cease immediately.
12. Modifications to Terms
ROOT OVERSEAS reserves the right to modify or update these Terms and Conditions at any time, without prior notice. We will post the updated terms on our website, and they will become effective upon posting. By continuing to use our website and services, you agree to be bound by the revised terms.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Bangladesh.
14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: info@rootoverseas.com
- Phone: 09638-727270
- Address: House#83, Road#07, Block#B, South Banasree, Dhaka-1219