At ROOT OVERSEAS, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, rootoverseas.com, and our services.
1. Information We Collect
We collect personal and non-personal information to provide our services and improve your experience on our website.
- Personal Information: This includes your name, email address, phone number, address, passport details, and payment information when you book a service or inquire with us.
- Non-Personal Information: We collect non-identifiable information such as your IP address, browser type, device information, and pages visited to help improve website performance and enhance user experience.
- Cookies: We use cookies to track your preferences and enhance your website experience. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Provision: To process bookings, manage travel arrangements, and communicate essential updates regarding your trip.
- Customer Support: To provide assistance and respond to your inquiries.
- Personalization: To tailor our website content and services based on your interests and browsing history.
- Marketing: With your consent, we may send you promotional offers and updates. You can opt out of marketing communications at any time.
- Legal Obligations: To comply with legal requirements and ensure your information is handled according to applicable laws.
3. Sharing Your Information
We do not sell or trade your personal information. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with third-party service providers (airlines, hotels, etc.) to facilitate your bookings. These providers are obligated to protect your information.
- Legal Compliance: If required by law or to protect our rights, we may disclose your information to authorities or comply with legal processes.
- Business Transfers: In case of a business transaction (merger or acquisition), your information may be transferred as part of the transaction.
4. Data Security
We use various security measures to protect your personal information:
- Encryption: SSL encryption protects sensitive information during transmission.
- Access Control: Only authorized personnel have access to your information.
While we strive to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have several rights regarding your personal information:
- Access: You can access and update your personal information at any time by logging into your account or contacting us.
- Deletion: You can request the deletion of your data. However, certain information may need to be retained for legal or operational purposes.
- Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe link in our emails.
6. International Data Transfers
Your information may be transferred and stored in locations outside your home country. We take appropriate measures to ensure your data is protected in compliance with this Privacy Policy, regardless of where it is processed.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us:
- Email: info@rootoverseas.com
- Phone: 09638-727270
- Address: House#83, Road#07, Block#B, South Banasree, Dhaka-1219